1. Discover why trust is more than a concept—it’s a science you can master.
2. Learn the “Trust-Based Pyramid” and how it transforms personal and business relationships.
3. Get Mark’s simple productivity tip that guarantees results: “Things that get scheduled get done.”
4. Find out what Harvard’s 15-year study revealed about first impressions.
5. Access a free “Trust Test” to measure and grow your own trustworthiness.

Mark's Valuable Free Resource (VFR):

https://markgiven.com/

Amazon #1 bestselling author Mark Given reveals the science of trust, the power of scheduling for productivity, and why first impressions
matter in just milliseconds. Tune in to discover how to build, maintain, and repair trust—and grab his free Trust Test!

02:40 Ideal Client: Mark works with business professionals, leaders, organizations, and individuals seeking personal growth—helping them build, maintain, and repair trust.
03:30 Problem Solved: Trust is the foundation of success. Without it, relationships and businesses crumble. Mark teaches how to see trust as a science, not just a concept.
04:05 Valuable Free Action: Understand the Trust-Based Pyramid: introduction → rapport → care → repair. Trust must be earned, maintained, and repaired.
06:40 Valuable Productive Action: Adopt the mindset that “things that get scheduled get done.” Pre-deciding tasks builds self-trust and increases productivity.
09:10 Bonus Material
10:10 Valuable Free Resource: Take Mark’s free Trust Test to measure how trustworthy you are—and see how others perceive your trustworthiness.

(Note, this was transcribed using transcription software and may not fully reflect the exact words used in the podcast)

Welcome to the Goalbusters Expert Peak Productivity Tips podcast, where top business experts get just seven minutes to answer five rapid fire questions about what they do and how they stay productive.

Each episode is packed with actionable insights to help boost your efficiency and achieve your goals. Let's dive in and unlock the secrets to peak performance.

00:22 ROBIN

My name is Robin J. Emdon, and I'm an accountability coach and author of GetResultsology® - The Science of Getting Stuff Done! I work with people who run their own business, no boss, distractions everywhere and never enough hours in the day. Together we cut through the noise, sharpen their focus and follow through on the big ideas that actually move the needle. That's what I call the Momentum Formula…

Do it today, profit tomorrow and repeat! 

So if that sounds like the kind of breakthrough you've been looking for, then you're in exactly the right place. 

And speaking of being in exactly the right place, my guest today is Mark Given. Mark is an Amazon number one best selling author and a seasoned professional with over twenty five years of experience speaking to companies and associations on leadership and strategic planning.

He has a proven track record of driving growth and innovation in various industries.

Mark is especially well known for his exceptional communication skills and his ability to help people build strong relationships.

Mark is passionate about mentoring and developing future leaders. 

And we're going to put his exceptional communication skills to the test today by welcoming you, Mark, to GoalBusters!

MARK
You're very kind, Robin. Thank you for having me today.

ROBIN
You're very welcome indeed. Whereabouts in the world are you, Mark?

MARK
I am in a little town called Roanoke Rapids, North Carolina, which is northeastern North Carolina on the border of the state of Virginia and North Carolina. Beautiful country. Beautiful part of the United States.
ROBIN
Right. And you don't you don't have any sea there. So if I started to swim now from England to meet you for a coffee in a few weeks' time, I would never find you.
MARK
Wouldn't find me here. I'm a couple hours inland.
So you'd have to find the ocean and then the Roanoke River, and then you'd find me.

ROBIN
I can't…oh my goodness. I can't swim up river. So that's idea gone. Listen. I'm waffling on. Shall we do the questions instead?

MARK
Absolutely.

ROBIN
Alright. I'll put the clock up on the screen, and there it goes. Mark, could you tell me, please, who is your ideal client?

02:40 MARK – Ideal Client
Yeah. I really spend a lot of time talking to professional business people and leaders and companies and organizations, although I've worked with educators as well. But individuals that are seeking personal growth, that's my forte, and helping people understand the importance of building, maintaining, and repairing trust.

ROBIN
Fantastic. And you've alluded to it there, but perhaps you would like to expand on it more because I'm sure there's more to say about what kind of problem or problems you solve.

MARK
Yeah. You know what? We live in a world where trust is a key element to our success, whether it be in relationships or whether it be in business. And although many people look at trust as a concept, there's really a science in building relationships through trust. When you have trust, things go well. When there's a lack of trust, the world crumbles. My daughter would say, I try to spend time teaching people to be better people. I really try to teach people to build trust and maintain trust.

ROBIN
Yeah. And there's not enough of that in the world today. That's for sure. Okay. So we can certainly appreciate someone that works to build that. That's fantastic. So what is one valuable free action that the audience can implement that will help them to solve this particular problem?

04:05 MARK – Valuable Free Action (VPA)
If we could all understand that because trust is not just a concept, but a real principle, that there's actually what we call the trust based pyramid, which is begins with a foundation, right, the introduction, which then goes to rapport, building rapport, which then goes to, maintenance and care, being a giver, which then goes to repair because we make mistakes. We're human beings. 

And so if people don't understand that trust is not just, oh, I think I know it when I see it, and I don't trust that person. But when we understand that you have to grow it, you have to earn it, you have to develop it, you have to maintain it, and then you have to know how to fix it when you mess it up. When people understand that, they really can progress in life and in business. And when they don't understand it, it's a real challenge to go to just get up every day.

ROBIN
Yes. And, I will say to you also, for people listening, we've never met before and we've never spoken before. But I was, very impressed when I got a reply to, our invitation to join us today. And you opened it with you how always looking for opportunities to serve.

And, there's nothing more… in my opinion, there's nothing more powerful than that to help build trust. If you come from a place of service, and you mean it, people pick up on that, and that starts to build that all important rapport, which is the next stage.

MARK
Yeah. Thank you for saying that. I my philosophy really is that that getting paid and income is a byproduct of excellent service. When you when you provide value that's focused on the other person and the other organization, whatever their need is, then getting paid is a wonderful benefit.

So service is the focus, and then great things can happen when you when you provide quality service.

ROBIN
Yes. Absolutely. The two don't always go hand to hand in hand, and there's lots of people who serve that don't want money. But if you have your but if your model is that, you know, I'd like to get paid for what I do, you're right. People are much happier to pay you if you are putting them first and upfront, and you are serving. I completely agree with you.

Alright. So now that we have a little bit better understanding of what you do, I say a little bit because I've only given you like three minutes to tell us. So we can't possibly understand everything that you do. But let's dive briefly into GoalBusting, which is focusing on how to maximize productive time to achieve your business goals.

Mark, could you share any tips or advice to someone looking to improve their productivity habits?

06:40 MARK – Valuable Production Action (VPA)
Yeah. I would say that part of building trust is understanding that things that get scheduled get done.

And so if you if you begin the day to be very productive, in other words, you have a plan that you organize. So here's my day. Here's what needs to happen.

Here's when it needs to happen, and you schedule. It's not just about time management.

It's about building trust within yourself, building trust in the things that you do. So I really believe that simple phrase, things that get scheduled get done. And when you schedule the morning and then the afternoon and the day, wonderful things happen. You get at the end of the day and you think, hey. This has been a good day. I built trust. I've helped people.

I've accomplished some things of value. Here's the things I didn't get done. Can we do those tomorrow? So I think the beginning of the day is a critical portion of success and accomplishing goals. It's all part of building trust.

ROBIN
Yeah. I completely agree. I love getting up in the I'm a I'm a morning person, and the mornings for me are fantastically productive times. By this time of day, it's like six o'clock in the evening for me, and I'm still going. And I'm actually full of energy right now, but that's because I'm working and on air with you. But, yeah, I was starting to flag by then. But, actually, one of the things I wanted to say to you was one of the great things about scheduling is, especially if you build in… you pre-decide what it is that you want to do in that time.

It's pre-decided.

Because quite often, I deal with procrastination as that's my theme. That's the thing that I deal with. And if you haven't pre-decided, that can really trip you up. But building a schedule encourages you to do that. Do you agree?

MARK
I do agree. I absolutely do agree. And scheduling is important. As soon as we finish today, because I'm in in Eastern North Carolina, I already scheduled a lunch date with my lovely bride.

It's on the calendar. We know what time when I finish here. We're gonna go grab a sandwich. And we knew ahead of time, and it just makes the it just makes the day flow better because when you schedule stuff and you're focused and you're organized, it helps you accomplish what you really want to accomplish.

And it builds internal trust.

ROBIN
Okay. That's brilliant. Thank you. And in the few seconds we've got remaining, I'm not gonna ask you what you pre decided we're gonna have for lunch. Instead, I'm gonna ask you what I should have asked you today that I didn't and your answer, please. And take a little bit more time if you need it by all means.

09:10 MARK – Bonus Material
Good. Let me let me just share a fifteen year study that was done by Harvard University about how quickly people decide on our characters. And one of the things you wouldn't have even known to ask is we've all been taught that we only have one opportunity to make a first impression. But that fifteen year study determined that how quick the quickness of it. It's fifty milliseconds.
People judge us in fifty milliseconds. And that's a game changer to understand. It changes everything we do.

ROBIN
Yeah. Absolutely. Completely agree with you.

My final question for you Mark please… can I ask two very important questions. How can people reach you, so that they can begin the process of building trust with you? And the second question is.. and I always say this is a cheeky question partly because the Americans love the word ‘cheeky’ but also because, it does sound a bit cheeky, but I’m actually being very serious when I ask if you have a valuable free resource they can get from you because that really does build trust. Because people sometimes they just like take a bit of time getting to know more about your offer before they make connections with you.

10:10 MARK – Valuable Free Resource (VFR)

Sure. I'm easy to find. Just markgiven.com

And if you go to the homepage of the website, there's and scroll down just a piece, you'll see that you can actually sign up to get a free Trust Test so that you can evaluate what you believe is your level of trust, and then you can give that very same test to someone else to take about you. So that's free. There's a whole series of questions for you to determine and then evaluate how trustworthy are you really. And then you can see what that other person, whether it be an employer or somebody that you have a relationship with.

They can do the same quiz about you, and then you can compare. And you can find out how trustworthy you think you are as compared to how trustworthy other people think you are. And that begins a process for growth.

ROBIN
Yeah. Absolutely brilliant. And, of course, if people are using the technology and the skills that you've taught them, they'll be asking themselves, have I Given today? As a really easy way of remembering, it's Mark Given.

So markgiven.com. Okay. So, Bart, thank you so much. That's been absolutely brilliant.

Thank you for entertaining us, educating us, and enlightening us today. It's been fantastic.

MARK
Absolutely my pleasure. Thank you for having me.

ROBIN
Again, you're very welcome. And remember, everybody, keep goal busting and make your future self proud.

Bye bye.

OUTRO
Thanks for tuning in to Goalbusters. If you're enjoying it, please subscribe, rate, and review it on your favourite podcast platform.
Your support is very much appreciated!

And if you're ready to boost your online profits, skyrocket your productivity, crush procrastination, and see a positive change in your bank balance all within just thirty days, this is your opportunity

Take my free five day challenge at skyrocketyourproductivitychallenge.com

Robin J. Emdon is the creator of GetResultsology®: The Science of Getting Stuff Done!, a research-backed system that helps solopreneurs beat procrastination, build momentum, and follow through on what matters most.

Robin was one of a small, invitation-only group selected for an intensive life-coach programme taught by Tony Robbins* and his faculty in 2001. The training was meant to prepare them for roles at his organisation in San Diego, but when that opportunity changed Robin stayed in the UK, launched his own life-coaching practice, and later stepped back to raise his two young sons.

Known to clients today as The Procrastination Slayer, Robin had a face-palm moment in 2019 when he realised it had taken him ten years to finish a six-year degree. That wake-up call launched his mission to master procrastination.

During the Covid lockdowns in 2020 he discovered that researchers had published more than 900 studies on procrastination in a single decade and pulled the most practical lessons from the strongest research and leading books to shape his momentum formula:

Do it today, Profit tomorrow, Repeat.

Peer-reviewed research from the Dominican University of California shows that working with an accountability partner can raise goal-achievement rates by up to 33 percent, a finding woven into every GetResultsology® plan.

Robin hosts The GoalBusters Podcast, now past 100 episodes, where he talks with fellow solopreneurs and uncovers the real-world productivity tactics behind their success.

From South Devon, England, he coaches clients worldwide, helping solopreneurs, creatives, and other no-boss professionals turn scattered effort into consistent progress and profit.

Want an engaging guest who sparks action or an accountability coach who keeps you on track? Book Robin for your show or request coaching details.

*Tony Robbins and Robbins Research International are not affiliated with, and do not endorse, GetResultsology® or its services.

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